FAQ
Answers to common questions from teams evaluating Tiptag.
No. Guests simply tap their phone on the employee's Tiptag NFC pin and a branded checkout page opens instantly in their mobile browser. They can pay with credit card, Apple Pay, or Google Pay — no account creation or app download required.
Tiptag uses a direct charge model powered by Stripe Connect. Each employee completes a one-time Stripe onboarding to set up their own payout account. When a guest tips, the full tip amount goes directly to the employee's bank account. Processing fees and the platform convenience fee are added on top — never deducted from the tip.
Guests pay the selected tip amount plus credit card processing fees and a small platform convenience fee. The full breakdown is shown at checkout before they confirm. For example, on a $20 tip the guest might pay $21.88 total, with the employee receiving the full $20.
Yes. Tiptag provides an operator dashboard with real-time visibility into tip totals by employee and team, star rating trends, review sentiment, and service performance across locations and shifts.
Yes. After a positive tip and high star rating, Tiptag can prompt the guest to leave a public review on Google or Yelp. This review funnel happens naturally at the moment of highest satisfaction, which typically leads to higher review volume and better ratings.
Most businesses can go live within days of signing up. Launch timing depends on location count, staff headcount, and onboarding logistics. Tiptag provides rollout support including NFC pin provisioning, staff onboarding guidance, and dashboard setup.
Talk through your business requirements with our team.
